Frequently Asked Questions

General

How does the design process work?

We work with you to make the design process easy and thorough.  We start by asking a few basic questions about your goals and current state of your website (if any).  Once we understand the process, we will craft an easy to understand plan that will outline what we are designing, when you can expect for designs, and next steps.  We are committed to full transparency of the process.

What do you need to get started?

To get started, all you need to do is let us know you are interested.  After that, we will schedule a quick, easy, and painless 30 minute phone consultation to talk about next steps and pricing based on our Plans.

What do I need to provide?

During the design process, we will ask for 3 main things from our clients:

  1. Files (such as logos, pictures, etc)
  2. Text (what copy do you want to appear on the pages?
  3. Design decisions (your approval on what we have created)

We manage all of these decisions in your Client Portal, so it is easy to keep track of decisions and files!

 

Billing and Administration

How am I billed?

 

We bill the monthly subscription fee to the existing credit or debit card we have on file for monthly subscription fees.  For one-time fees we send an invoice that can be paid via credit card, debit card, or check.  Please include the invoice number on all checks.

How do I cancel?

 

We hate to see anyone cancel their services with us, but maintain a flexible cancel at anytime policy.

Monthly Subscriptions: If you cancel within 2 business days of your renewal date, we will not process any further billing.

One-Time Design Fees: If you sign a design contract and cancel, we will invoice for a fair share of the portion of the work we have completed.  You will receive all of the design files we have worked on up to the cancellation date.

 

Support